Refund Policy
Geo Soft Services
Thank you for choosing Geo Soft Services. We value your trust and aim to maintain transparency in all our service engagements. This Refund Policy outlines the terms under which refunds may be considered and defines the rights and responsibilities of both parties.
1. Policy Overview
All service agreements, proposals, and invoices issued by Geo Soft Services are legally binding once accepted or signed by the client. As our services involve planning, resource allocation, and engagement of third-party professionals, refunds are limited and subject to the conditions outlined below.
2. Refund Eligibility
Full Refunds (Limited Cases)
A full refund of the advance payment may be considered only under the following conditions:
- The client cancels the service agreement at least 7 days before the scheduled project start date, provided no resources have been allocated.
- Geo Soft Services is unable to initiate the project due to reasons solely attributable to our internal limitations.
Note: Processing fees, gateway charges, and statutory deductions are non-refundable.
Partial Refunds (Conditional)
- Cancellations made between 3 to 7 days prior to the project start date may be eligible for a refund of up to 50% of the advance payment, subject to deductions for planning, consultation, and administrative efforts.
- For ongoing projects, refunds (if any) will be calculated strictly based on:
- Work completed
- Resources engaged
- Third-party/vendor commitments
Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- Cancellations made less than 3 days before the project start date.
- After project initiation or allocation of developers, designers, consultants, or sub-vendors.
- For completed or client-approved milestones.
- For custom software development, architecture planning, consultation, or deliverables that have been shared, reviewed, or accepted.
- Delays caused by the client, including lack of inputs, approvals, or communication.
- Change of business decision, funding issues, or internal management decisions on the client's side.
3. Project Termination by Geo Soft Services
In exceptional cases where Geo Soft Services must discontinue a project due to unavoidable circumstances, clients will be notified formally. Any eligible refund, after deducting completed work, third-party costs, and applicable fees, will be processed within 10–15 business days.
4. Project Scope Changes
- Any modification to the agreed project scope after commencement will require a revised quotation and timeline.
- Reduction in scope does not entitle the client to a refund for work already completed or resources already allocated.
5. Refund Request Procedure
All refund requests must follow the process below:
- Submit a written request via email to geosoftservices3@gmail.com
- Include the project reference number and detailed reason for cancellation
- Requests will be reviewed internally and approved or rejected at the sole discretion of Geo Soft Services
- If approved:
- Refund processing will take 7–10 business days
- Amount will be credited within 10–15 working days to the original payment method
6. Dispute Resolution
Geo Soft Services encourages amicable resolution of all concerns. Clients must first contact our support team for clarification. If unresolved, both parties agree to attempt mutual discussion or mediation before initiating any legal proceedings. Jurisdiction shall be subject to Chennai, Tamil Nadu courts only.
7. Policy Amendments
Geo Soft Services reserves the right to revise or update this Refund Policy at any time without prior notice. Updates will apply prospectively and will not impact existing agreements unless mutually agreed in writing.
8. Contact Information
For any questions regarding this policy, please contact:
Email: geosoftservices3@gmail.com
Phone: +91 8748856170
Address:
Second Floor, No.110/1
Uthamar Gandhi Salai,
Nelson Manickam Mudaliar Road,
Arcade Centre, Nungambakkam,
Chennai, Tamil Nadu – 600034