Refund Policy
Understanding your rights and options regarding service agreements
Refund Policy for Services
Thank you for choosing Geo Soft Services. We strive to provide our clients with the best service experience possible. Please read our refund policy carefully to understand your rights and options regarding service agreements and project engagements.
1. General Policy
All service agreements are binding once signed by both parties. However, we understand that unforeseen circumstances can arise. Therefore, we offer the following refund options based on the type of service and timing of your request.
2. Refund Eligibility
Full Refunds:
- You may request a full refund of any advance payment if you cancel the service agreement at least 7 days prior to the project start date.
- If we are unable to deliver the agreed-upon services due to circumstances within our control, you will receive a full refund.
Partial Refunds:
- Cancellations made 3-7 days prior to the project start date will be eligible for a 70% refund of any advance payment.
- For ongoing projects, refunds will be calculated based on work completed versus total project scope, minus a 20% administrative fee.
No Refunds:
- Cancellations made less than 3 days before the project start date are not eligible for refunds.
- Once a project milestone has been completed and approved by the client, payments for that milestone are non-refundable.
- Custom development work that has been delivered and accepted is non-refundable.
3. Project Cancellation by Geo Soft Services
In the rare event that we need to cancel a project due to unforeseen circumstances, you will be notified immediately via email and phone. You will receive a full refund of all payments made, including any processing fees, within 10-15 business days.
4. Project Modifications
If you need to modify the project scope after work has begun, we will provide a revised quote. Any additional costs must be agreed upon before proceeding. Reduction in project scope does not automatically entitle you to a refund of payments already made for completed work.
5. Requesting a Refund
To request a refund, please follow these steps:
- Contact our support team at geosoftservices3@gmail.com or call +91 8748856170
- Provide your project reference number and the reason for the cancellation
- Submit your request in writing via email for documentation purposes
- For eligible requests, refunds will be processed within 7-10 business days of approval
- Once approved for refund, the amount will be credited within 10-15 working days to your original payment method
6. Dispute Resolution
If you are dissatisfied with our services or have concerns about billing, please contact us immediately. We are committed to resolving any issues amicably. If a resolution cannot be reached through direct communication, both parties agree to attempt mediation before pursuing legal action.
7. Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed. Changes to this policy do not affect existing service agreements unless mutually agreed upon.
8. Contact Us
If you have any questions regarding our refund policy, please reach out to us:
Email: geosoftservices3@gmail.com
Phone: +91 8748856170
Address: Floor No.: Second Floor No.110/1 Uthamar Gandhi Salai Nelson Manickam Mudaliar Road, Arcade Centre, Nungambakkam, Chennai, Tamil Nadu 600034
Important Notice
Please read our refund policy carefully to understand your rights and options regarding service agreements. All service agreements are binding once signed, but we offer refund options based on timing and circumstances. For any questions or concerns regarding our refund policy, please contact us.